| Tourism is the most important
industry in the world today. The professionals in this market and
especially in the hotel business are met more and more with complex
phenomenons: the volatility of individual clients, the rising of
business tourism, the fluctuation of the industry demand according
to international geopolitics, competition from emerging countries,
not to mention human resource management for seasonal workers in
particular, social conflicts, larger and larger investments...
In response to the importance of these factors, Artenice has created
the International Observatory of the Hotel Business, which is the
world-wide reference in its sector today.
 What
We Have to Offer
| Client Relations |
- Customer satisfaction indicators
- Benchmark International for quality
- Lost client studies
- Mystery calls and visits
|
| Markets |
- Sectoral intelligence for business clients Market
studies
- Behavioral analyses and client expectations
- Geopolitical data analyses
- Image and reputation studies of an establishment
or destination
|
| Human Resource Management |
- Social indicators
- Organisational audits
- Salary representations management
|
| Economic Impact |
- Direct, indirect, and induced impact
- Lobbying
|
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