| Whether companies are seeking
to evaluate the quality of their customer relations in order to
anticipate their customer fidelity, or whether administrations or
local governments are progressively taking steps to certify all
or part of their procedures, Artenice has had expertise and renowned
references in the European scheme for a number of years.
 What
We Have to Offer
| Business Review |
The R&D department of
Artenice will establish a business review in order to
define a methodology that is perfectly adapted to your
issues. |
| Internal Analysis |
- Qualitative internal perception studies
- Mirror studies
- Mystery calls
- Mystery visits
|
| External Analysis |
- Qualitative external perception studies
- Customer satisfaction indicators
- User perception indicators
|
| Accompaniment |
- Project groups animation
- Creation of restoration documents
- Presentation of internal or external results
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